Not getting Netflix

Tech mystery

As I mentioned a couple of weeks ago, we picked up a new HD television and a Blu-Ray player.  The reason for the Blu-Ray, other than that it plays HD movies, is that the television doesn’t have a wireless hookup and the Blu-Ray player does.  And the reason we wanted a wireless hookup is because this way we can watch things streaming from the Internet.  Specifically, Netflix.

So far, this isn’t working out

But I can’t seem to get it to work.  Yesterday we changed out the player to see if this was the problem.  It wasn’t.

We’re getting the Internet.  We’re getting the Netflix portal.  We’re getting the menu.  But as soon as we select something to watch, the application attempts to load it and then announces that it’s “having some trouble loading this title.  Please try again later.”  It does this for every title.

It could be the WiFi connection, except the Nintendo Wii always pulled off this request from the same location and I have trouble believing it’s got a better WiFi connection than my new Blu-Ray player.

I am at a loss

The possibilities at this point are:

–contact Comcast and see if I need to upgrade the connection to the house

–contact Netflix and ask them if they have any idea what’s wrong

–upgrade or otherwise boost the house’s WiFi signal.

What I’m doing first is crowdsourcing the question.  So, Internet-at-large.  Any ideas?

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No Comments

  1. Scott on May 20, 2011 at 10:44 am

    Can you pull up another video service like YouTube or something? I know that my Blu-Ray player does both – you could try that to rule out whether it’s a bandwidth or wi-fi connectivity problem.

    • genedoucette on May 20, 2011 at 11:08 am

      I tried another service, which streams HD films. It had a speed test, which the WiFi passed, and it played a two minute trailer in HD just fine.

  2. Kate on May 20, 2011 at 11:29 am

    Call NetFlix. Anything’s got to be better than calling Comcast.

  3. on February 10, 2013 at 12:56 pm

    How did you actually get the recommendations to publish ““Not getting Netflix
    « Gene Doucette”? Many thanks ,Carey

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